Appointments

IMPORTANT NOTICE:

We have a new appointment request process. All requests for GP or nurse appointments will need to be submitted via our online form.You will need to complete our online form, which is only available during our opening hours.

When you submit a request, our team will review the information you provide and decide the most appropriate next step. This might be a phone call, an in-person appointment, or advice sent to you directly. This means that all requests for GP or nurse appointments will need to be submitted via our online form, available on our website.

We understand that this is a change from how things have been done before, and some patients may find it difficult at first. Please be assured that we will support any patients who are unable to complete the online form themselves.

If you are unable to complete the form yourself and do not have a friend or family member who can assist you, our staff will be happy to help.

We are making this change as part of our commitment to the Modern General Practice model, which is required by NHS England. It will help us to make sure that every request is seen by the right person, in the right timeframe, and that we use our appointments as effectively as possible.

Thank you for your understanding and cooperation as we make this important improvement to how we care for our patients.

Booking appointments

To request an appointment during normal opening hours, please complete one of our appointment request forms below. A member of the team will use the information provided to determine the time frame you need to be seen in and the type of clinician most suitable for your care, you can also:

use your NHS account (through the NHS website or NHS App) or Patient Access
phone us on 01384 255387 our reception team will help you to complete an online form if you need assistance
visit the surgery and speak with a receptionist,the team will help and support you with your online form if required.

Routine appointments

Requesting an appointment

You can request an appointment with a doctor or other healthcare professional online (Monday to Friday).

Get help for any health problem

Non urgent requests will be reviewed and responded to by a member of the team on the same working day If the surgery is closed, visit NHS111 online or call 111. In an emergency call 999.

opening times.

phone us on 01384 255387 our reception team will help you to complete an online form if you need assistance
visit the surgery and speak with a receptionist,the team will help and support you with your online form if required

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Nurse or healthcare assistant appointments

You can request a routine appointment with a nurse or healthcare assistant up to 2 weeks in advance.

Request an appointment with a nurse or healthcare assistant

Non urgent requests will be reviewed and responded to by a member of the team on the same working day If the surgery is closed, visit NHS111 online or call 111. In an emergency call 999.

opening times.

You can also:

phone us on 01384 255387 our reception team will help you to complete an online form if you need assistance.
visit the surgery and speak with a receptionist, the team will help and support you with your online form if required.
use your NHS account (through the NHS website or NHS App) or Patient Access to book an appointment, screening test or vaccination

When you get in touch, we’ll ask what you need help with.

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

fill out an ask a doctor a question form
fill out an ask a nurse a question form

Non urgent requests will be reviewed and responded to by a member of the team on the same working day If the surgery is closed, visit NHS111 online or call 111. In an emergency call 999.

Your appointment

However you choose to contact us, we may offer you a consultation:

by phone
face to face at the surgery
on a video call
by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

use your NHS account (through the NHS website or NHS App)
using the GP online system: Patient Access
phone us on 01384 255387 during opening times
reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

if there’s a specific doctor, nurse or other health professional you would prefer to respond
if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
if you need an interpreter
if you have any other access or communication needs

Extended Access

In the Dudley and Netherton area practices are working in partnership to provide additional GP appointments.

If you need access to an evening or weekend non-urgent appointment, please call the practice on 01384 255387 and speak to the receptionist at your registered practice during normal opening hours.

Your appointment may be with another practice in the Dudley and Netherton area and may not be at your registered practice.

Home visits

If you are too ill to attend the surgery, please request a home visit via the appointments telephone line as early as you can in a morning. Our GPs will assess your symptoms over the phone prior to arranging a visit.

Please refrain from requesting a home visit unless absolutely necessary. This is to reduce the impact on other patients.